Fair Use Policy

Last Updated: January 2024

Purpose of This Policy

Cloudservices provides communication and cloud services to enable genuine business productivity. Our fair use policy protects all customers by preventing misuse that could degrade service quality for others. This policy applies to all telecommunications and cloud services provided by Cloudservices.

Prohibited Activities

Customers must not engage in the following activities on Cloudservices services:

Automated Dialling Systems (Auto-Dialers)

Using automated systems to make outbound calls in volume, including:

• Predictive dialling systems
• Automatic call distribution systems designed for high-volume outbound calling
• Robocalling systems
• Any system that automatically initiates outbound calls without human intervention

Continuous Call Forwarding

Setting up call forwarding loops or continuous forwarding arrangements that:

• Forward all incoming calls unconditionally to external numbers
• Create chains of forwarding that consume network resources
• Bypass the need to maintain a direct connection to Cloudservices services

Telemarketing and Call Centre Operations

Using Cloudservices services for:

• Large-scale outbound telemarketing campaigns
• Call centre operations handling thousands of calls daily
• Third-party telemarketing services
• Unsolicited promotional calling

Cellular Trunking Units (CTU)

Providing telecommunications services to other parties, including:

• Reselling voice minutes or lines to third parties
• Operating as a virtual mobile network operator (MVNO)
• Using Cloudservices lines to provide telephony service to external customers
• Any commercial telecommunications operation using Cloudservices infrastructure

Notification and Remediation

If Cloudservices identifies activity that violates this policy, we will:

1. Notify the customer: Contact the account owner to explain the violation and provide details of the problematic activity.
2. Provide a remedy period: Allow a reasonable timeframe (typically 14 days) for the customer to cease the prohibited activity and bring their account into compliance.
3. Document the issue: Keep records of the violation for our files and to track patterns of misuse.
4. Take corrective action if needed: If the customer fails to remedy the violation within the specified period, Cloudservices may restrict or terminate service in accordance with the service agreement.

What Constitutes Fair Use

Customers are welcome to:

• Make outbound business calls as part of normal daily operations
• Use call forwarding to manage incoming calls to alternative numbers when away from the office
• Use voicemail, auto-attendant, and call routing features
• Participate in conference calls and team calls
• Use cloud collaboration tools as part of normal business workflow
• Make and receive calls to manage customer relationships and internal communications

Questions or Concerns

If you are uncertain whether a specific use case complies with this policy, contact Cloudservices support. We want to ensure you get the most from your service while protecting the experience for all customers.

• Phone: +64 6 876 8760
• Email: Contact us through our website contact form