Choose a cloud phone system or Teams calling, with NZ-based setup, support, and everyday NZ and Australia calling included.
Cloud voice gives your team more flexibility, simpler call handling, and easier support as your business changes. Staff can make and take business calls from laptops, mobiles, or desk phones, while your business keeps direct numbers, smart routing, and one calling setup that is easier to manage than a traditional phone system.
Start with where your team wants to make and receive calls. The pricing section below compares the plans within each product family.
A standalone business phone system with smart routing, direct numbers, voicemail transcription, and no Microsoft 365 dependency.
Business calling inside Microsoft Teams, either using your existing Microsoft licensing or with the Teams licence included in the plan.
The fastest way to narrow the options is to decide whether you want a standalone cloud phone system or calling directly inside Microsoft Teams.
Choose Cloud Voice Business for core calling, routing, and reporting, or Cloud Voice Pro when call recording, transcription, and AI summaries matter.
Choose Teams Voice DR if you already have the right Microsoft 365 licensing and want to add NZ business calling inside Teams.
Choose Teams Voice Essentials. The Teams licence is bundled into the monthly price, making it the simplest all-in-one option.
If your team makes very high volumes of NZ mobile or Australia calls, ask about fixed-price high-volume calling bundles for predictable monthly billing.
Compare the monthly price, licensing position, and key differences within each product family.
$35per user / month
1-user minimum
Licensing: No Microsoft 365 requirement
For businesses that want smart routing, direct numbers, and a standalone cloud PBX for everyday calling.
$42per user / month
1-user minimum
Licensing: No Microsoft 365 requirement
For teams that need call recording, transcription, AI summaries, and priority support.
$35per user / month
5-user minimum
Licensing: Requires Microsoft 365 with Teams Phone Standard
For businesses that already have the right Microsoft licensing and want NZ business calling inside Teams.
$59per user / month
5-user minimum
Licensing: Teams licence included
For businesses that want Teams voice without sourcing separate Microsoft 365 licensing.
All prices are in NZD and exclude GST.
All plans include direct numbers, calling on your laptop or smartphone, hunt groups, call queues, after-hours routing, voicemail transcription, reporting, and multiple locations on one account.
| Feature | Business | Pro | Teams DR | Teams Essentials |
|---|---|---|---|---|
| Works Inside Microsoft Teams | ✕ | ✕ | ✓ | ✓ |
| Works With Physical Desk Phones (BYO SIP Phone) | ✓ | ✓ | ✕ | ✕ |
| Automatic Call Recording | ✕ | ✓ | ✓ | ✓ |
| Call Transcription After Each Call | ✕ | ✓ | ✓ | ✓ |
| AI Call Summaries | ✕ | ✓ | Requires Teams Premium add-on | Requires Teams Premium add-on |
| Self-Service Portal | ✓ | ✓ | ✕ | ✕ |
| Priority Support Response | ✕ | ✓ | ✕ | ✕ |
| Minimum Users | 1 | 1 | 5 | 5 |
Quick answers to the questions businesses usually ask before moving business phone calls into the cloud.
Usually, yes. We can normally move your existing numbers across, so customers keep calling the same lines. This usually takes 5 to 10 working days and costs $20 per number, with the first port free on a 24-month term.
No. Many teams use laptops, mobiles, or headsets instead. If some of your staff still want desk phones, we can support that as well.
Cloud voice is a separate business phone system. Teams calling puts business calling inside Microsoft Teams. The best fit depends on how your team works today and whether you already rely on Microsoft 365. Teams Voice DR needs a Microsoft 365 licence with Teams Phone Standard, while Teams Voice Essentials includes the Teams licence in the monthly price.
Everyday calls to New Zealand and Australia are included on the plans where that is listed, including mobile calls for normal business use. High-volume automated calling, telemarketing, and call centre outbound calling are not included under the fair use policy.
You can choose month-to-month, 12-month, or 24-month terms, and cancellation needs 30 days notice. Setup is $300 for Cloud Voice Business and Pro, $450 for Teams Voice DR, and $750 for Teams Voice Essentials. Setup is waived on 24-month terms. Prices are in NZD excluding GST, were correct in April 2026, and can change with 30 days notice.
Cloud Voice Pro includes AI call summaries. Teams Voice plans include call recording and transcription, but AI summaries need the Microsoft Teams Premium add-on. All plans include NZ-based setup, onboarding, and ongoing support.
We can help you compare Cloud Voice and Teams Voice, confirm licensing, and recommend the best setup for your team and calling volume.
