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Five Managed IT Plans.
One Expert Team.

Managed IT gives your business fewer IT interruptions, stronger day-to-day security, and one expert team to look after Microsoft 365, devices, and support. Choose Core, Core Plus, Business, Business+, or Business Pro as your business grows.

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Less downtimeProactive support helps keep your team working without avoidable IT interruptions.
Security built inEvery plan includes core protection to help reduce cyber risk and protect business data.
One local teamYou get a single expert partner for helpdesk, Microsoft 365, devices, and day-to-day IT advice.
Why managed IT

The main benefits of managed IT for your business

Managed IT helps you reduce downtime, strengthen security, and give your team one reliable place to go for support. Instead of reacting to problems after they happen, you get proactive monitoring, patching, Microsoft 365 management, and practical advice built into one monthly service.

Plan Options

Managed IT That Scales With Your Business

All plans include Microsoft 365 management, monitored devices, patching, antivirus, internet filtering, MFA, onboarding and offboarding, and business-hours support.

Core

For teams of 1–9 staff that want the essentials covered. Devices stay monitored, patched, and protected, Microsoft 365 is actively managed, and malicious sites are filtered automatically.

Business

For growing teams of 10+ staff that need stronger day-to-day support. Adds unlimited remote helpdesk, stronger device security controls, remote-work protection, and a monthly IT health report.

Business+

Our most popular plan for 10+ staff. Adds Microsoft 365 backup three times daily, 4-hour priority support, full device compliance monitoring, and secure remote access with no VPN required.

Business Pro

Built for regulated industries and security-conscious teams. Adds advanced identity protection, email threat intelligence, automated incident response, and a quarterly onsite security review.

Included in Every Plan

Microsoft 365 licensing and management, staff onboarding and offboarding, security settings, audit logging, antivirus, email scanning, device inventory, and data recovery assistance are standard.

Add-ons & Extras

Microsoft 365 backup is available as an add-on for Core and Business. Business Pro also includes a quarterly onsite review and no call-out fee for onsite support. For businesses that need deeper Microsoft 365 governance, Cloudservices Secure, Secure+, and Secure Pro can be layered on top of Managed IT.
Choosing the Right Fit

How to Match the Plan to Your Business

Most businesses with 10 or more staff start on Business+. If you need tighter security or operate in a regulated sector, Business Pro is designed for that step up.

1

Start with Team Size

Core covers 1–9 staff. Once you reach 10 users, the plans move to per-user pricing with Business, Business+, or Business Pro.

2

Decide on Support Depth

Business is the first step into unlimited remote helpdesk, stronger endpoint controls, and regular monthly reporting for growing teams.

3

Add Backup & Remote Access

Business+ is the right fit when you need Microsoft 365 backup, point-in-time recovery, secure remote access, and a 4-hour support target.

4

Add Security & Governance

Add more security to your Microsoft 365 tenant with Cloudservices Security & Governance when you need stronger controls, better visibility, and ongoing policy management.

Plans and pricing

Choose the Managed IT plan that fits your team

All plans include Microsoft 365 licensing and management. Core and Core Plus use fixed monthly pricing for smaller teams, while Business, Business+, and Business Pro move to per-user pricing from 10 staff onward.

Managed IT plan

Core

$499/month 1–5 staff

Small teams getting started

Covers the essentials for small businesses that want day-to-day IT, Microsoft 365, and device protection looked after.

  • Microsoft 365 included
  • Next business day support
  • Microsoft 365 backup available as an add-on

* Some underlying requirements apply to join this plan.

Managed IT plan

Core Plus

$850/month 6–9 staff

The same Core coverage for larger small teams

Designed for small businesses that have outgrown the Core staff range but still want a straightforward fixed monthly plan.

  • Microsoft 365 included
  • Next business day support
  • Microsoft 365 backup available as an add-on

* Some underlying requirements apply to join this plan.

Managed IT plan

Business

$145/user/month Minimum 10 users

Growing businesses needing full IT support

Steps up into unlimited remote helpdesk, stronger endpoint controls, and regular monthly reporting for growing teams.

  • Microsoft 365 included
  • Same-day support response
  • Monthly IT health report
  • Microsoft 365 backup available as an add-on
Managed IT plan

Business Pro

$265/user/month Minimum 10 users

Regulated industries and security-conscious teams

Built for businesses that need stronger security governance, deeper identity controls, and a more proactive response posture.

  • Advanced identity and email protection
  • Automated incident response
  • Quarterly onsite security review included

All prices are ex-GST. Microsoft 365 licensing is included in every plan. Microsoft 365 backup is available as an add-on for Core, Core Plus, and Business at +$9.99 per user. Microsoft pricing changes are passed through at cost with 30 days’ written notice.

Compare everything included in each plan

Open each section to see the full service matrix from our managed IT pricing guide. A filled circle means included, a dash means not included, and Add-on means the capability can be added at extra cost.

Your devices and computers
What's included Core Core Plus Business Business+ Business Pro
24/7 device monitoring●●●●●
Automatic Windows and software updates●●●●●
Remote troubleshooting and repairs●●●●●
Hardware and software inventory●●●●●
Software installation and deployment✕✕●●●
Device age and replacement reporting✕✕●●●
Full disk encryption enforced on laptops✕✕✕●●
Device health and compliance monitoring✕✕✕●●
Security protection
What's included Core Core Plus Business Business+ Business Pro
Antivirus and malware protection●●●●●
Internet filtering for harmful and malicious sites●●●●●
Protection for staff working remotely or from home✕✕●●●
Advanced threat protection on devices✕✕●●●
Multi-factor authentication enforced for all staff●●●●●
Suspicious login attempts blocked automatically✕✕●●●
Outdated and insecure login methods blocked✕✕●●●
Advanced identity protection for compromised accounts✕✕✕✕●
Admin access tightly controlled with no standing privileges✕✕✕✕●
Email link and attachment scanning●●●●●
Automated phishing simulations and staff security training✕✕✕✕●
Automated threat investigation and containment✕✕✕✕●
Secure remote access with no VPN required✕✕✕●●
Microsoft 365 management
What's included Core Core Plus Business Business+ Business Pro
Microsoft 365 licensing included and managed●●●●●
Staff onboarding and offboarding●●●●●
Security settings configured and maintained●●●●●
Full activity and audit logging●●●●●
Security baseline applied to your environment✕✕●●●
Ongoing security monitoring and alerting✕✕●●●
Regular security posture report✕✕✕●●
Access reviews to confirm who can access what✕✕✕✕●
Compliance reporting✕✕✕✕●
Backup and data protection
What's included Core Core Plus Business Business+ Business Pro
Microsoft 365 backup for email, Teams, and files (3x daily)Add-onAdd-onAdd-on●●
Point-in-time restore for deleted or ransomware-encrypted data✕✕✕●●
Data recovery assistance●●●●●
Disaster recovery planning✕✕✕●●
Business continuity guidance✕✕✕✕●
Support and service levels
What's included Core Core Plus Business Business+ Business Pro
Remote helpdesk during business hours (8am–5pm, Mon–Fri)●●●●●
Support portal for logging requests●●●●●
Phone support✕✕●●●
Support response timeNext business dayNext business daySame day4-hour target4-hour target
Strategic IT advice and planning✕✕●●●
Monthly IT health report✕✕●●●
Quarterly onsite security review (up to 2 hours)✕✕✕✕●
Preferential onsite rate with no call-out fee✕✕✕✕●
FAQ

Frequently asked questions

Quick answers to the questions business owners usually ask when weighing up the benefits of managed IT support.

What are the benefits of managed IT for a growing business?

Managed IT helps a growing business avoid downtime, improve security, and give staff one place to get help. It also brings together monitoring, software updates, Microsoft 365 support, and IT planning in one monthly service, so tech issues are less likely to slow your team down.

What is included in managed IT services for a New Zealand business?

Managed IT usually includes helpdesk support, device monitoring, software updates, security checks, Microsoft 365 support, and practical advice. We confirm exactly what is covered before you sign up, so you know what you are getting each month.

What are the requirements for the Core and Core Plus plans?

To deliver responsive, predictable support at the Core and Core Plus price point, your environment must meet the following standards.

Supported Environment Requirements

Workstations

  • Windows Pro
  • Supported hardware
  • Vendor-supported devices

Microsoft 365

  • Business Premium licensing
  • Supported Microsoft 365 configuration

Network

  • Business-grade network equipment
  • Supported Wi-Fi infrastructure

Backup

  • Microsoft 365 backup service

Applications

  • Supported business applications
  • Vendor-supported software

What happens if my business doesn't meet these standards?

Don't worry, many small businesses come to us with a mixture of older devices, consumer equipment, or technology that has evolved over time.

As part of onboarding, we'll assess your environment and identify any areas that may create support, reliability, or security concerns.

Where improvements are needed, we'll provide practical recommendations and can assist with upgrading or standardising your environment over time.

Does this mean Cloudservices won't support my business?

No.

Our goal is to help your business succeed, not create barriers.

However, some issues may be caused by unsupported or unsuitable equipment rather than normal IT support requirements. In these situations, we may recommend remediation, upgrades, or replacement equipment to bring the environment into a supportable state.

Do we need to replace our existing systems before switching managed IT providers?

No. We can start by supporting the systems you already have, then improve any weak spots over time. That keeps disruption low and makes the change easier to manage.

How fast can Cloudservices respond when business IT stops working?

We handle most IT issues remotely first because that is usually the quickest way to get your team working again. If the problem needs someone on site, we arrange a visit and keep you updated on what happens next.

Is managed IT worth it for a small business as well as a larger team?

Yes. Small businesses get access to a full IT team without hiring one in-house. Larger teams get more structure, better support cover, and ongoing planning as they grow.

Get Started

Ready to Find the Right Managed IT Plan?

Talk to the Cloudservices team and we’ll recommend the best fit for your staff count, support needs, backup requirements, and security expectations.

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